Privacy Policy

Welcome to Niwaas ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile application and society management platform.

1. Information We Collect

When you register and use Niwaas, we may collect the following types of information:

• Personal Information: Name, phone number, email address, flat/unit number, and society membership status.
• Society Management Data: Notice announcements, maintenance payment records, complaint logs, visitor logs, and facility reservations.
• Photos and Attachments: Images uploaded for profile pictures, maintenance receipts, or notice attachments.
• Device and Usage Information: Device identifiers, IP address, and push notification tokens (Firebase Cloud Messaging) used to send critical society updates.

2. How We Use Your Information

• To authenticate and manage your society resident/admin account.
• To send urgent community announcements, circulars, and maintenance reminders.
• To process maintenance fee tracking and billing statements.
• To facilitate communication between society management committees and residents.
• To ensure the safety, security, and verification of society members.

3. Data Security & Encryption

We implement industry-standard administrative, technical, and physical security measures (including HTTPS/TLS data encryption in transit) to protect your personal information against unauthorized access, loss, or misuse.

4. Third-Party Services

We utilize trusted third-party cloud infrastructure to operate the application:

• Google Firebase: Used for secure user authentication, database storage, and push notification delivery.

5. Data Retention and Account Deletion

We retain your information as long as you remain a registered member of your society. You have the right to request the deletion of your account and personal data at any time through our Account Deletion Page or by contacting us.

6. Contact Us